Cancellation instructions (online, e-mail, invoice) – online shop for “ICEdot Europe”
Consumers are entitled to cancel in accordance with the following provisions, whereby a consumer is any natural person, who concludes a legal transaction for a purpose that cannot be ascribed to either his commercial or his independent professional activity:
Right of cancellation
You may cancel your contractual agreement within 14 days without specifying the reasons why in writing (e.g. as a letter, fax, e-mail) or, if you are sent the item before the period expires, by returning the item. The period starts once these instructions are received in writing but not before the goods are received by the recipient (not before the first part-delivery for recurrent deliveries of goods of the same type) and not before we have fulfilled our duties to provide information in accordance with article 246 § 2 in conjunction with § 1 paragraph 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our duties in accordance with § 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with article 246 § 3 EGBGB. A prompt request for cancellation or return of the item is sufficient to comply with the cancellation period.
Cancellation must be addressed to:
Fax: 0049 (0)8152-9099894
Consequences of cancellation
In the event of an effective cancellation, the benefits received by both parties must be returned and any use that may have been made thereof (e.g. interest) must be handed over. If you cannot return or hand over the benefits and use (e.g. benefits of use) you have received or can only do so in a condition that is worse than when you received the benefits, you must pay us compensation in this respect. You must only pay compensation for the deterioration in the item and the use made thereof, in as much as the use or deterioration is attributable to handling the item in a way that exceeds examining its characteristics and the way in which it works. “Examining its characteristics and the way in which it works” is understood to mean testing and trying out the respective goods to the extent that is possible and normal when buying articles in a shop. Items that can be sent as a parcel must be returned at our risk. You will have to bear the normal costs of returning the goods if they matched those that were ordered and the price of the goods to be returned does not exceed 40 euros or, if the item is more expensive, you have not yet provided the consideration or a contractually agreed part-payment at the time the order is cancelled. Otherwise, any returns will be free of charge for you. Items that cannot be sent as a parcel will be collected from your home/premises.
Obligations to reimburse payments must be complied with within 30 days. This period will begin for you when you request your cancellation or return the item, while for us it will begin when we receive them.
– End of the cancellation instructions –
Exclusion of the right of cancellation
The right of cancellation does not apply
1. to distance selling contracts to supply audio or video recordings or software if you have unsealed the data carriers that have been supplied.
1. Please avoid damaging the goods or getting them dirty. If possible, please return the goods in the original packaging with all the attachments and all the packaging components. Please use protective packaging if applicable.
If you no longer have the original packaging, please ensure that the goods are wrapped sufficiently well to avoid being damaged in transit.
2. If possible, please do not freight forward return the goods to us. We are also happy to reimburse you for the postage costs in advance unless it is your responsibility to pay for them.
3. Please note that the above-mentioned clauses 1-2 are not a precondition for effective exercise of the right of cancellation.